Privacy Policy

 / Privacy Policy


For us, privacy for our valued customers is paramount. We strongly believe that our customers’ personal information should not be shared with a third party without prior consent or request from the customer. Privacy is the right of an individual. At Smartpatz, the customer’s information, such as contact no., email, addresses, etc., is used only for internal purposes and not for sale. Your contact information is stored in our database and is only used to contact you during the transactions with us to share the status of orders and then announce our latest deals and news, etc. Smartpatz condemns the unauthorised access, misuse, and disclosure of the customer’s personal information. We have strict guidelines and high-security features to prevent the same. Any changes in our Privacy Policy will be posted here on the Website. 


For the visitor to our Website, please note that your name, email address, and other personal information submitted on our Website may be stored with us and may also appear on the Website. Like other platforms, our server log files also receive general information such as the visitor’s IP address, cookie, etc. Smartpatz uses a 3rd party secure payment gateway provided by “IDFC Bank” for financial transactions by credit card, and the credit card details are ‘not stored’ with Smartpatz; instead, the information is securely stored and encrypted with Visa/MasterCard. 


We use ‘cookies’ to keep track of your current shopping session to personalise your experience so that you may retrieve your shopping cart at any time. ‘Cookies’ are tiny text files that our Website places on your computer’s hard drive to store information about your shopping session and to identify your computer


We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately after they are posted on this page

We at Smartpatz dedicate ourselves in developing smart and innovative solutions all your pet’s problems. Even if you are preoccupied with other things, we make sure that your love reaches them.